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At Kokolily, we will keep offering the best quality and service to our dear customers. However, if you are not saitisfied with our items, return&refund can be processed.
It normally takes us 1-2 working days to process your refund application.
• Refunds will take 7-15 working days to arrive dependent on your original payment method.
• Any due refund will be sent to your original payment method.
We’ll glad to accept unworn, unwashed, or defective merchandise purchased on Kokolily.com for return or exchange. And you’ll also need a receipt or proof of purchase.
* IMPORTANT: When you decide to return your items, please contact us via E-mail at service@Kokolily.com firstly, and inform us about your problem.
There's a 7-day return policy, which means If you decide to return the item, please send to us within 7 days after receiving your item.
To start a return, Pls contact us at service@Kokolily.com If your return is accepted, we’ll send you an email about how and the return address. Items sent back to us without advanced requesting will not be accepted. You can always contact us for any return questions at service@Kokolily.com
The return address must be the location of the Chinese warehouse, otherwise it will be deemed invalid.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If you need to exchange size for the same item, send us an email firstly at service@Kokolily.com .
Customers need to cover the shipping fee for the shipping fee of return.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The shipping cost depends on which express company you choose.
If the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee in such a situation.
· Late or missing refunds:
1. please check your bank account.
2. Contact your credit card company, it may take a few days before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of things above and still have not received your refund yet, please contact us at service@Kokolily.com
· Return Local Duties and Taxes
1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT be responsible for local taxes and duties. The customer should be responsible for all the extra charges.
2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office before ordering.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.